This Privacy Notice (this “Notice”) describes Erawan Hotel Public Company Limited (“Erawan” “we”, “us”, or “our”) collect, use, and disclose your personal data in relation to your entrance of our parking lots.

1. What personal data we collect

We will collect your personal data directly from you which may include the following personal data:

  • Information about your vehicle: such as license plate number, vehicle identification number (VIN), car model, color, model year; and
  • Other data: CCTV and video footage in our premises, audio recordings from barriers or pay machines, date and time of your enter or exit the parking lot or your parking fee records.

2. Why we collect, use, and disclose your personal data

We collect, use, and disclose your personal data for the following purposes:

  • to provide our car parking service to you;
  • to identify you and respond to your requests;
  • to protect the security and integrity of our business;
  • to improve and assure our services quality;
  • to comply with our legal obligations and/or cooperate with court, regulators, government authority and law enforcement bodies for the exercising of such official authority vested in us;
  • to exercise our rights or protect our legitimate interest where it is necessary to do so, for example, to detect, prevent and respond to fraud claims, intellectual property infringement claims or violations of law;
  • for public interest in protection of the customers or other individuals in our premises;
  • to prevent or suppress a danger to your life, body or health;

Where we need to collect, use, and disclose your personal data as required by law, or for performance of a contract with you and you fail to provide that personal data to us, we may not be able to perform the contract we have or are trying to enter into with you (for example, to allow you to enter our parking lot).

3. How long do we retain your personal data

We retain your personal data for as long as it is reasonably necessary to fulfil the purpose for which we obtained them. However, we may retain your personal data for a longer duration, if required by applicable law.

4. To whom do we disclose your personal data

We may disclose your personal data to other entities that are our affiliates and subsidiaries under The Erawan Group, our business partners, service providers, suppliers, legal advisors, auditors, court, regulators, government authority, law enforcement bodies.

A list of our group companies is available at https://www.theerawan.com/th/about/business_structure;

5. Transferring your personal data internationally

Your personal data may be transferred to countries outside Thailand, which may or may not have the same data protection standard similar to Thailand. However, we will ensure that the data transfer requirement under applicable law is met before such transfer.

6. What are your rights with regards to your personal data

Subject to the conditions and exceptions under the applicable laws, you may have the rights to access and/or obtain copy of, port, rectify, delete, destroy or anonymize certain personal data that we have about you, restrict and/or object to certain activities, in which we engage with respect to your personal data. If we process your personal data based on your consent, you may withdraw your consent, but we may not be able to provide you with our goods or services. You may also have the right to request us to disclose how we obtain your personal data without your consent and lodge a complaint with the competent authority under the applicable laws.

7. Contact us

If you have any questions, concerns, or would like to exercise your rights regarding your personal data, please contact us or our Data Protection Officer at:

Erawan Hotel Public Company Limited
494 Ploenchit Road,
Kwang Lumpini, Khet Pathumwan, Bangkok 10330 Thailand
Telephone: 66 (0) 2257-4588
Fax: 66 (0) 2257-4577

The contact details of our data protection officer are as follows: Email dpo@theerawan.com


Version October 2020