Sustainable Strategy
| Planet | People | Partner |
|---|---|---|
| Committed to reduce greenhouse gas emissions by optimizing resource utilization in both construction and operation. | Enhancing dynamic capability for the sustainable growth | Creating a network of parties sharing the same values to strengthen the sustainability value when delivering unique identity to customers. |
Operational Goals |
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In order for the company to last sustainably, The Erawan Group takes into account the impact either positive or negative in 3 dimensions; economy, society and environment. We therefore analyze the working processes from upstream to downstream to link and identify stakeholders in our value chain to deliver a good quality and balance in investment and development and finally growth for all parties along the way.
Value Chain
Stakeholders
The Erawan Group Plc. values the participation of 8 groups of stakeholders, namely, (1) staff/employees, (2) customers, (3) business partners, (4) suppliers, (5) shareholders/creditors, (6) government sectors, (7) communities, and (8) the environment.
Participation is done through communication, listening to opinions and ideas received from different channels and applying stakeholders’ expectation to develop and increase corporate competency that leads to sustainability.
Communication channel
- Quarterly Townhall.
- Email from HR department.
Expectations/Interest
- Reasonable remunerations and welfare.
- Equal treatment.
- Learning opportunity, capacity-building and career growth.
- Corporate sustainable growths.
- Occupation, health and safety (OHS).
Responses
- Open for all nationalities to apply for job through the recruitment and hiring process.
- Consider remuneration based on performance and competency according to the company policy. and compare with the industry peer.
- Prepare Individual Development Plan (IDP) for employees to develop their potentials accordingly.
- Established an online learning center, ERW Digital Learning Center, for employees to learn anytime, anywhere.
- Promote corporate values and culture through training, activities and learning exchange programs.
- Promote career advancement through job rotation Transfer and promotion.
- Maintain health, hygiene, safety and workplace environment during the COVID-19 pandemic by providing access to the COVID-19 vaccine, inclusive work-from-home (WFH) policies and other measures as requested by the government.
Communication channel
- website / email
- Social Media
- Satisfactions Survey
- Customer visit
Expectations/Interest
- Occupation, health and safety (OHS) measures.
- Valuable goods and services that precisely meet the customer’s desire.
- Disclosing accurate promotional information in time.
- Understanding customer’s behavior and able to offer services beyond customer’s expectation with no prior request from customer.
- Actively resolving problems and complaints on a timely basis with enthusiasm.
- Safeguarding customer’s information and privacy.
- Up-to-date technology and facilities that respond best to customers’ needs.
Responses
- Compliance with the health and hygiene policy issued by Ministry of Health and hotels within the network; implementing SHA Plus measures to reassure customers of the hygiene.
- Developing technology and innovation to keep services updated and reaching targeted customers.
- Constantly improving or creating new services by using customer’s complaints or recommendations as a basis.
- Constantly upskilling and reskilling employees at all levels to better customer services.
- Designing hotels and services that meet standards to accommodate all types of customers.
- Constantly updating promotional packages to respond to customers’ needs.
- Communicating with customers through online media and updating hotel information on a regular basis.
Communication channel
- Satisfactions Survey.
- Safety and hygiene standards include ESG related inspection.
Expectations/Interest
- Providing complete information and treating suppliers with fairness.
- Prioritizing the procurement process.
- Establish a transparent purchasing method.
- Creating business share values.
- Ready to offer support as soon as being notified by suppliers of impacts from connected transactions.
Responses
- Having a transparent, fair and accountable procurement process.
- Practicing ethics and the Code of Conduct.
- Collaborating to develop products and services that minimize social and environmental impacts.
- Cooperating to reject all forms of corruption.
- Classifying suppliers to manage various risks along the supply chain.
Communication channel
- Quarterly Meeting.
Expectations/Interest
- Being a reliable and sustainable partner in a strong collaboration.
- Building a network of long-term alliance.
Responses
- Establishing ethics and the Code of Conduct.
- Collaborating to develop quality raw materials and products.
- Cooperating to protest against all forms of corruption.
Communication channel
- Shareholders Meeting.
- Disclosure of the company’s information to SET.
- Company Website.
- 56-1 One Report.
- Analysts meetings / Opportunity Day.
- E-mail to: Companysecretary@theerawan.com.
- IR meeting and survey.
Expectations/Interest
- Enabling shareholders and investors to express opinions about the business.
- Generating reasonable and sustainable rates of return.
- Having a transparent and clear process of information disclosure.
- Establishing transparent CG practices that adhere to the Code of Conduct.
- Conducting a clear channel of communication.
- Compliance with terms and conditions including on-time payments.
Responses
- Conducting the business under the CG Code with transparency and ethics.
- Declaring operation results, business goals and plans and risk management.
- Listening to opinions and recommendations from shareholders on an equal basis.
- Regularly interacting with investors, shareholders, and financial institutions.
- Enabling shareholders and investors to express opinions, providing them with convenient channels to inquire about the business.
Communication channel
- Liaise and Communications.
- Cooperating and supporting the government projects as appropriate.
Expectations/Interest
- No illegal business operation and compliance with the government’s rules, regulations and/or policies.
- Cooperating and supporting the government and supervisory agencies by sharing beneficial information.
- Participating and supporting the public sector’s policies and projects.
Responses
- No illegal business operation: ready for whistleblowing in case it witnesses an unusual activity; supporting all forms of anti-corruption activities.
- Conducting the business with transparency based on the CG Code and the Code of Conduct.
- Cooperating and supporting the government’s business-related policies.
Communication channel
- The EIA questionnaire surveys for community opinions in surrounding construction areas.
- Organize a small group clarification meeting.
- Build partnerships through joint projects.
Expectations/Interest
- Mutual existence with zero conflict.
- Hearing complaints and resolving problems on a timely basis.
- Employment and growth of the community’s economy.
- Long-term collaboration.
- Conservation of local culture.
Responses
- Cultivating relationship for amicable co-existence.
- Supporting participation in community activities.
- Supporting children’s education of neighboring communities and communities in general.
- Promoting knowledge-sharing activities for the benefit of the communities.
- Employing local people and supporting community products.
- Supporting the safeguarding of local identity.
Communication channel
- Monitoring trends and forces of the world.
- Follow up government policies and regulations.
- Environmental Impact Assessment (EIA).
Expectations/Interest
- Reducing environmental impacts caused by the business
Responses
- Collecting information for analyzing purpose in order to find ways to minimize environmental impacts and impacts from greenhouse gas (GHG) emission.
- Planning, verifying and improving energy consumption on a regular basis to curb negative environmental impacts.
- Effective use of resources and waste management.
- Increase the proportion of purchasing environmental friendly products.
- Organizing internal activities with awareness in minimizing environmental impacts.
- Raise environmental awareness among stakeholders.