In order for the company to last sustainably, The Erawan Group takes into account the impact either positive or negative in 3 dimensions; economy, society and environment. We therefore analyze the working processes from upstream to downstream to link and identify stakeholders in our value chain to deliver a good quality and balance in investment and development and finally growth for all parties along the way.
Value Chain
Stakeholders
The Erawan Group Plc. values the participation of 8 groups of stakeholders, namely, (1) staff/employees, (2) customers, (3) business partners, (4) suppliers, (5) shareholders/creditors, (6) government sectors, (7) communities, and (8) the environment. Participation is done through communication, listening to opinions and ideas received from different channels and applying stakeholders’ expectation to develop and increase corporate competency that leads to sustainability.
Communication channels
- Staff meeting with the management; activity to strengthen relationship among employees.
- Survey of staff’s commitment to the organization.
- Annual performance evaluation.
- Online communication.
- New staff orientation.
Expectations/Interest
- Remunerations, fringe benefits and welfare.
- Equal treatment to all staff.
- Opportunity for capacity-building and career growth.
Communication channels
- Surveys of customer’s satisfaction.
- Company’s website and other online media.
- Customer interactions when having the services.
- Sales promotion campaigns, marketing activities organized through different types of media and roadshows.
- Complaints, advices/recommendations through various channels of the company and the public.
Expectations/Interest
- Goods and services that are efficient and effective and that respond to customers’ needs.
- Complete, accurate and timely disclosure of all information.
- Immediate remedy for grievances with care.
- Securing and safeguarding safety and privacy of customers.
Communication channels
- Meetings with the management and employees
- Staff representative as a point of contact with business partner
- Company activity, social activity
Expectations/Interest
- Sustainable joint operation
- Jointly creating business values and interests
- Timely support upon crisis
- Healthy long-term partnership
- Transparent, fair and accountable procurement process
- Code of Conduct
Communication channels
- Selection and evaluation processes of suppliers and contractors
- Assessment of supplier’s satisfaction in our work process
- Activities organized by the company, social-related activities
Expectations/Interest
- Complete disclosure of the information, fair and equitable treatment of partners
- Maintaining long-term sustainable relationship
Communication channels
- Quarterly and annual report posted at the SET’s and the company’s websites.
- Annual General Meeting of Shareholders (AGM)
- Analyst’s and investor’s meeting.
- Company visit.
- Various communication channels such as website, email and phone call.
Expectations/Interest
- Sustainable operation results and good investment returns.
- Clear, accurate, complete and timely information disclosure.
- Corporate governance reflecting transparency and the Code of Conduct.
- Compliance with conditions, agreements and obligations, on-time payment.
- Allowing shareholders and investors to express opinions on the company’s operation.
- Long-term healthy relationship.
Communication channels
- Meetings with government agencies in relevant agendas.
- Operation reports as required.
- Communication and discussions with government officers.
- Continued participation in state-organized activities and projects.
- Applying for various licenses.
Expectations/Interest
- Full-scaled and continued compliance with rules and regulations.
- Sharing useful information.
- Participation and support of the government’s policies and projects.
Communication channels
- Surveys and collects information, advices and recommendations from communities.
- Social and community development activities, community participation through employment.
- Procurement of community products.
- Complaints and advices filed through the company’s communication channels and public channels.
Expectations/Interest
- Co-existence without conflict
- Employment and growth of the community’s economy.
- Listening to complaints and exercising effective remedy in a timely fashion.
Communication channels
- Direct and indirect environmental impact assessment (EIA)
Expectations/Interest
- Minimize environmental impacts from the business.